Terms and Policies

5 STAR RIDE CO., LLC

PRIVATE • PREARRANGED • PROFESSIONAL

RIDE SERVICE AGREEMENT & TERMS OF SERVICE

Version 1.0 — July 2026

ABOUT THIS AGREEMENT

This Ride Service Agreement & Terms of Service (“Agreement”) applies to private, prearranged transportation services provided by 5 Star Ride Co., LLC (“5 Star Ride Co.”).

By accepting this Agreement, the customer acknowledges that they have reviewed and agreed to these terms before receiving transportation services.

Submitting a ride request does not guarantee transportation or create a confirmed reservation. A reservation is confirmed only after 5 Star Ride Co. has reviewed and accepted the requested trip, availability, fare, and applicable terms.

1. RESERVATIONS & FARES

All rides must be arranged in advance and are subject to availability.

The customer will be provided the applicable fare or pricing information before the reservation is confirmed.

The customer agrees to the quoted trip details and fare when confirming the reservation.

Customer-requested material changes to the pickup time, pickup location, destination, number of passengers, stops, or other trip details are subject to availability and may result in a revised fare.

Any tolls, parking charges, event-access fees, waiting charges, or other trip-specific charges will be handled according to the pricing and policies disclosed by 5 Star Ride Co.

2. CANCELLATIONS, WAITING & NO-SHOWS

Cancellations

More than 24 hours before the scheduled pickup time: No cancellation fee.

6 to 24 hours before the scheduled pickup time: A cancellation fee of up to 20% of the scheduled fare may be charged.

Less than 6 hours before the scheduled pickup time: A cancellation fee of up to 50% of the scheduled fare may be charged.

Reservations requested and accepted less than 6 hours before the scheduled pickup time are nonrefundable once confirmed.

No-Shows

A customer who does not appear for a confirmed reservation may be charged up to 100% of the scheduled fare.

Waiting Time

The first 5 minutes after the scheduled pickup time are complimentary.

Beginning at minute 6, waiting time may be charged at $0.50 per minute.

At 15 minutes after the scheduled pickup time, the reservation may be considered a no-show and the ride may be canceled unless the driver agrees to continue waiting.

Communication

Customers are encouraged to contact 5 Star Ride Co. as soon as possible if they expect to be late or need to cancel or modify a reservation.

Communication does not guarantee that a cancellation, waiting, no-show, or other applicable charge will be waived.

3. PASSENGER CONDUCT, SAFETY & CUSTOMER RESPONSIBILITIES

Accurate Reservation Information

The customer is responsible for providing complete and accurate information when requesting a ride, including pickup location, destination, requested pickup time, number of passengers, planned stops, and other information reasonably necessary to provide the transportation service.

The customer should notify 5 Star Ride Co. as soon as possible if reservation information changes. Material changes may affect availability, timing, or the quoted fare and may require the reservation to be modified or reconfirmed.

Passenger Safety

All passengers must comply with applicable laws and reasonable safety instructions provided by the driver.

Seat belts must be used as required by law. Passengers may not interfere with the safe operation of the vehicle or engage in conduct that creates an unsafe condition for the driver, passengers, other motorists, or the public.

Passenger Capacity

The number of passengers may not exceed the legal seating and seat-belt capacity of the vehicle assigned to the reservation.

Additional passengers not disclosed when the reservation was requested may be refused if the vehicle cannot safely or legally accommodate them.

Children & Car Seats

Customers traveling with children are responsible for providing and properly installing any child safety seat or booster seat required by applicable law unless other arrangements have been expressly agreed to in advance.

Prohibited Conduct

Smoking, vaping, illegal drug use, threatening behavior, harassment, violence, intentional vehicle damage, unlawful activity, and other conduct creating an unreasonable safety risk are prohibited.

Passengers may not ask or pressure the driver to violate traffic laws, parking restrictions, passenger-capacity requirements, or other legal or safety requirements.

Right to Refuse or End Service

5 Star Ride Co. may refuse to begin or may terminate transportation when reasonably necessary to protect safety, comply with applicable law, respond to threatening, abusive, destructive, or unlawful conduct, address passenger-capacity limitations, or prevent material interference with the safe operation of the vehicle.

When service is refused or terminated because of customer or passenger conduct, any refund or remaining fare obligation will be determined based on the circumstances, transportation already provided, this Agreement, and applicable law.

Personal Property

Customers are responsible for their personal belongings before, during, and after transportation.

5 Star Ride Co. will make reasonable efforts to assist with locating and returning property left in the vehicle but does not guarantee recovery of lost or forgotten items. Reasonable delivery or shipping expenses may apply when returning property.

4. VEHICLE CLEANING, DAMAGE & DOCUMENTED LOSS OF USE

Customer Responsibility

The customer is responsible for damage, excessive cleaning, contamination, or other extraordinary vehicle conditions caused by the customer or members of the customer’s party during the reservation.

Normal wear, ordinary dirt, and routine cleaning associated with normal passenger transportation will not result in a cleaning charge.

Excessive Cleaning

Customer-caused conditions requiring cleaning beyond normal routine cleaning may result in a charge based on the actual documented cost of cleaning, up to $100 for standard incidents.

Biohazard or Bodily-Fluid Incidents

Vomiting, blood, urine, feces, or other bodily-fluid contamination requiring specialized cleaning or sanitation may result in a charge based on the actual documented cleaning and sanitation cost, up to $250 for standard incidents.

Vehicle Damage

Customers may be responsible for the reasonable, documented cost of repairing or replacing vehicle property damaged by the customer or members of the customer’s party.

Examples may include damage to seats, upholstery, interior or exterior trim, doors, windows, controls, accessories, or other vehicle components.

Extraordinary Remediation

When an incident requires professional remediation, repair, or replacement beyond the standard cleaning amounts described above, the customer may be responsible for the actual documented cost when supported by appropriate documentation and permitted by applicable law, insurance requirements, this Agreement, and applicable payment-processor rules.

Documented Loss of Use

If customer-caused damage, contamination, or a biohazard incident makes the assigned vehicle unavailable for subsequent confirmed reservations, 5 Star Ride Co. may seek reasonable and documented losses directly resulting from confirmed rides that must be canceled or reassigned because the vehicle is unavailable.

Any loss-of-use claim will be limited to documented losses directly associated with confirmed reservations affected by the incident. Speculative or anticipated future earnings are not included.

Documentation

5 Star Ride Co. may document an incident using photographs, video, receipts, repair estimates, invoices, reservation records, or other reasonably available records.

Any cleaning, damage, remediation, or loss-of-use charge will be assessed only as permitted by this Agreement, applicable law, insurance requirements, and applicable payment-processor rules.

5. PAYMENT, PAYMENT AUTHORIZATION & ADDITIONAL CHARGES

Payment of Fare

The customer agrees to pay the fare accepted for the confirmed reservation and any additional charges expressly authorized under this Agreement and the policies incorporated into it.

The applicable fare and payment requirements will be disclosed before the reservation is confirmed.

Payment Method

5 Star Ride Co. may require a valid payment method to complete or secure a reservation. Payments may be processed through 5 Star Ride Co.’s authorized payment processor.

Providing or saving a payment method does not constitute unlimited authorization for 5 Star Ride Co. to charge the customer.

Payment Authorization

By accepting this Agreement and completing any payment authorization required during the reservation process, the customer authorizes 5 Star Ride Co. to process:

• The agreed fare for the confirmed reservation;

• Applicable cancellation, waiting, or no-show charges permitted under this Agreement;

• Customer-caused cleaning, biohazard, damage, remediation, or documented loss-of-use charges permitted under this Agreement; and

• Other trip-specific charges that were disclosed and accepted by the customer.

Additional Charges

Additional charges will be limited to amounts permitted by this Agreement and applicable policies.

When appropriate, charges arising from cleaning, damage, remediation, or loss of use will be supported by reasonable documentation.

A saved card or other stored payment method does not authorize undisclosed or unrelated charges.

Stored Payment Methods

When a customer elects or agrees to have a payment method stored for future use, storage and subsequent use of that payment method are subject to the authorization requirements and terms of the applicable payment processor.

Any separate authorization required by the payment processor for storing or charging a payment method must also be completed.

Declined or Failed Payments

If an authorized payment is declined or otherwise unsuccessful, 5 Star Ride Co. may request another payment method and may decline to confirm additional reservations until amounts properly due have been resolved.

Disputed Charges

Customers should contact 5 Star Ride Co. promptly with questions or concerns regarding a charge so that the matter can be reviewed.

Nothing in this Agreement limits any rights or remedies available to the customer or 5 Star Ride Co. under applicable law or applicable payment-processor rules.

6. DELAYS, TRAFFIC, WEATHER & CIRCUMSTANCES BEYOND CONTROL

Travel Times

Pickup times, arrival times, and estimated travel times are estimates and may be affected by conditions outside the reasonable control of 5 Star Ride Co.

Traffic & Road Conditions

Traffic congestion, crashes, construction, road closures, detours, special events, law-enforcement activity, and similar conditions may affect the route or travel time.

Weather

Severe weather, snow, ice, flooding, storms, reduced visibility, extreme temperatures, or other hazardous conditions may delay, modify, or prevent transportation service.

Safety takes priority over maintaining an estimated pickup or arrival time.

Mechanical or Vehicle Issues

Unexpected mechanical problems, vehicle damage, tire problems, or other conditions affecting the safe operation of the vehicle may require a reservation to be delayed, modified, reassigned when reasonably possible, or canceled.

Emergencies & Other Events

Transportation may also be affected by emergencies, governmental actions, natural disasters, utility failures, public-safety incidents, or other circumstances beyond the reasonable control of 5 Star Ride Co.

Customer Communication

When reasonably possible, 5 Star Ride Co. will attempt to notify the customer of a significant known delay, cancellation, or other material change affecting a confirmed reservation.

Alternative Arrangements

5 Star Ride Co. does not guarantee that another vehicle or driver will be available when transportation cannot be completed because of circumstances beyond reasonable control.

Refunds & Charges

When 5 Star Ride Co. is unable to provide a confirmed ride because of circumstances not caused by the customer, any fare already paid for transportation that was not provided will be handled in accordance with the applicable booking and payment terms.

Nothing in this section requires a customer to pay for transportation services that were not provided except for charges otherwise properly due under this Agreement.

7. ACCESSIBILITY, SERVICE ANIMALS & SPECIAL TRANSPORTATION NEEDS

Accessibility

5 Star Ride Co. is committed to providing transportation services in a respectful and nondiscriminatory manner consistent with applicable law.

Customers may notify 5 Star Ride Co. of transportation-related accommodation or assistance needs when requesting a reservation so that appropriate arrangements can be made when reasonably necessary.

Service Animals

Service animals will be accommodated as required by applicable law.

Customers traveling with a service animal may advise 5 Star Ride Co. when making the reservation when doing so would assist with trip planning, but advance disclosure of a service animal is not required where prohibited by applicable law.

A service animal must remain under the control of its handler as required by applicable law.

Mobility Devices & Equipment

Customers should disclose wheelchairs, walkers, mobility scooters, or other mobility equipment that must be transported when requesting a reservation.

Transportation of mobility equipment is subject to the physical dimensions, cargo capacity, safe loading capabilities, and other limitations of the vehicle being used.

5 Star Ride Co. does not represent that every vehicle is wheelchair-accessible or capable of transporting every mobility device.

Assistance

The driver may provide reasonable assistance with entering or exiting the vehicle and with loading or unloading personal items or mobility equipment when the assistance can be performed safely.

5 Star Ride Co. does not provide medical care, emergency medical transportation, patient-transfer services, lifting or carrying of passengers, or other services requiring specialized medical training or equipment.

Medical Emergencies

5 Star Ride Co. is a transportation service and is not an ambulance, medical transportation provider, or emergency-response service.

Customers experiencing a medical emergency should contact the appropriate emergency medical service rather than requesting transportation from 5 Star Ride Co.

Other Animals

Animals that are not service animals are subject to advance approval and may be subject to reasonable transportation requirements consistent with applicable law.

Nondiscrimination

Transportation will not be refused solely because of a passenger’s disability or lawful use of a service animal.

Any determination that transportation cannot safely or legally be provided will be based on legitimate safety, vehicle-capacity, legal, or operational limitations rather than the passenger’s disability.

8. PRIVACY, COMMUNICATIONS & CUSTOMER INFORMATION

Customer Information

5 Star Ride Co. may collect information reasonably necessary to provide transportation services, including the customer’s name, telephone number, email address, pickup and destination information, reservation details, payment-related information, and communications concerning the reservation. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or payment processing, is permitted as necessary to operate our business. Text messaging originator opt-in data and consent will not be shared with any third parties. 

Use of Information

Customer information may be used to:

• Process and manage ride requests and confirmed reservations;

• Communicate regarding quotes, scheduling, changes, delays, cancellations, payments, and completed rides;

• Maintain business, reservation, agreement, and payment records;

• Administer the optional 5 Star Rewards program;

• Respond to customer questions, concerns, disputes, or lost-property inquiries; and

• Comply with applicable legal, insurance, accounting, or recordkeeping requirements.

Electronic Communications

By providing a telephone number or email address in connection with a reservation, the customer agrees that 5 Star Ride Co. may use that contact information for communications reasonably related to the customer’s ride requests, reservations, payments, agreement acceptance, and customer service.

Consent to receive reservation-related communications does not automatically constitute consent to receive unrelated promotional or marketing communications where separate consent is required by applicable law.

SMS Messaging

By providing your mobile telephone number and expressly opting in, you consent to receive SMS text messages from 5 Star Ride Co. regarding reservation confirmations, driver arrival notifications, trip reminders, ride status updates, account verification, payment notifications, customer support, and other transportation-related communications.

Customers who separately opt in to receive promotional messages may also receive occasional marketing communications.

Message frequency varies based on reservations and customer activity.

Message and data rates may apply.

Reply STOP at any time to opt out.

Reply HELP for assistance.

Consent to receive SMS messages is not required as a condition of purchasing transportation services.

Payment Information

Payment-card information may be collected, stored, or processed by an authorized third-party payment processor used by 5 Star Ride Co.

5 Star Ride Co. will use payment information only as permitted by the customer’s authorization, this Agreement, applicable law, and the payment processor’s terms.

Record Retention

5 Star Ride Co. may retain reservation records, agreement acceptances, payment records, communications, and related documentation for legitimate business, accounting, insurance, dispute-resolution, and legal purposes.

Disclosure of Information

Customer information will not be sold as part of the ordinary operation of the transportation service.

Information may be disclosed when reasonably necessary to process payments, provide requested services, comply with applicable law or legal process, address insurance matters, prevent fraud or abuse, protect safety, or resolve a customer dispute.

5 Star Rewards

Participation in the 5 Star Rewards program is optional and is governed by the applicable 5 Star Rewards Terms & Conditions.

Participation in the Rewards program is not required to request or receive transportation services.

9. LIMITATION OF LIABILITY

5 Star Ride Co. will exercise reasonable care in providing transportation services.

Traffic conditions, weather, road closures, accidents, emergencies, mechanical issues, and other circumstances outside the reasonable control of 5 Star Ride Co. may affect pickup times, routes, travel times, or completion of transportation.

To the extent permitted by applicable law, 5 Star Ride Co. will not be responsible for indirect, incidental, special, or consequential losses arising solely from delays or circumstances beyond its reasonable control.

Nothing in this Agreement excludes or limits liability, rights, or remedies that cannot legally be excluded or limited under applicable law or applicable insurance requirements.

10. GOVERNING LAW, ENTIRE AGREEMENT & ELECTRONIC ACCEPTANCE

Governing Law

This Agreement is governed by the laws of the State of Missouri and applicable federal law.

Entire Agreement

This Agreement, together with the customer’s confirmed reservation details, quoted fare, and any policies or terms specifically incorporated into or accepted as part of the reservation, constitutes the agreement between the customer and 5 Star Ride Co. regarding the transportation service.

If a specific confirmed reservation contains terms that differ from general information displayed elsewhere, the terms expressly disclosed and accepted for that reservation will control to the extent of the difference, subject to applicable law.

Agreement Version

The version of this Agreement accepted by the customer at the time of acceptance will apply to the reservation for which it was accepted.

5 Star Ride Co. may revise this Agreement for future reservations. A revised version will not retroactively change the terms previously accepted for an earlier reservation unless both parties agree to the change.

Electronic Records & Communications

The customer consents to receiving, reviewing, accepting, and retaining this Agreement and related reservation records electronically.

The customer may save, print, or otherwise retain a copy of this Agreement for their records.

Electronic Acceptance & Signature

By completing and submitting the associated 5 Star Ride Co. electronic Agreement Acceptance Form, the customer confirms that they:

• Have had an opportunity to review this Agreement before accepting it;

• Have read and understand the terms of this Agreement;

• Agree to the Cancellation, Waiting & No-Show provisions;

• Agree to the Vehicle Cleaning, Damage & Documented Loss of Use provisions;

• Understand and agree to the payment terms and authorizations described in this Agreement, subject to any separate authorization required by the applicable payment processor;

• Understand that submitting a ride request or accepting this Agreement does not by itself guarantee a reservation;

• Consent to conducting this transaction electronically; and

• Intend their electronic acceptance and electronic signature to evidence their agreement to these terms.

Electronic Signature Record

The customer will be required to provide identifying information and type their full legal name in the electronic Agreement Acceptance Form.

Submitting the completed form with the required acceptance acknowledgments constitutes the customer’s electronic signature and records their intent to be bound by this Agreement.

The electronic acceptance record may include the customer’s name, email address, telephone number, reservation information, Agreement version, acceptance acknowledgments, typed electronic signature, and the date and time of submission.

Reservation Confirmation

Acceptance of this Agreement does not by itself confirm a ride.

A reservation becomes confirmed only when 5 Star Ride Co. separately accepts the requested transportation and provides confirmation to the customer.

CUSTOMER ACKNOWLEDGMENT

Agreement Version: 1.0 — July 2026

Electronic acceptance and signature are completed through the associated 5 Star Ride Co. Agreement Acceptance Form.

5 Star Ride Co., LLC

Private • Prearranged • Professional

Premium Transportation Across Kansas City

© 2026 5 Star Ride Co., LLC. All Rights Reserved.