Privacy Policy

Effective Date: August 5, 2026

At 5 Star Ride Co., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website, mobile application, and transportation services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you use our services:

• Full Name

• Email Address

• Mobile Phone Number

• Pickup and Destination Addresses

• Date of Birth

• Payment Information

• Reservation History

• Ride History

• Rewards Activity

• Driver Preferences

• Emergency Contact Information (if provided)

• Device Information

• Browser Information

• IP Address

• GPS Location (when permission is granted)

How We Use Your Information

We use your information to:

• Schedule and manage reservations

• Process payments securely

• Provide customer support

• Send reservation confirmations

• Send driver arrival notifications

• Send reservation reminders

• Improve our services

• Prevent fraud

• Protect customer accounts

• Administer rewards and promotions

• Comply with legal obligations

Payment Information

Payments are securely processed by trusted third-party payment processors.

5 Star Ride Co. does not store your complete credit or debit card information on our servers.

Location Information

If you enable location services, we may use your location to:

• Determine pickup locations

• Improve navigation

• Display estimated arrival times

• Improve routing accuracy

You may disable location services through your device settings; however, doing so may limit certain features of the app.

SMS Messaging Privacy

If you provide your mobile phone number and consent to receive text messages, you may receive:

• Reservation confirmations

• Reservation reminders

• Driver arrival notifications

• Trip updates

• Account notifications

• Password reset messages

• Customer support communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide messaging services or as required by applicable law.

Your SMS consent is never sold, rented, or shared for marketing purposes.

Marketing Communications

If you separately choose to receive promotional communications, we may send:

• Promotions

• Special Offers

• Loyalty Rewards

• Service Announcements

• New Feature Updates

You may unsubscribe from promotional communications at any time.

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website performance

• Remember your preferences

• Analyze website traffic

• Improve the customer experience

You may disable cookies through your browser settings.

Information Sharing

We respect your privacy and do not sell your personal information.

We may share limited personal information with trusted service providers solely as necessary to operate our business, including payment processors, mapping providers, SMS delivery providers, email providers, fraud prevention services, and website hosting providers. These providers may only use your information to perform services on our behalf and are required to protect your information.

We do not share, sell, rent, or provide your mobile phone number or SMS consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in data will never be shared with third parties for marketing purposes.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of transmitting or storing data is completely secure, we continuously work to protect your information.

Your Privacy Rights

You may request to:

• Review your personal information

• Correct inaccurate information

• Update your account information

• Delete your account (subject to applicable laws)

• Opt out of marketing communications

• Withdraw SMS consent by replying STOP

Children’s Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes become effective immediately upon publication.

The Effective Date at the top of this page reflects the most recent revision.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us.

5 Star Ride Co.

Belton, Missouri

Website: https://5StarRideCo.com

Email: support@5StarRideCo.com

Last Updated: August 5, 2026